Frequently Asked Questions
Find answers to common questions about our collections and services.
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page. Our garments generally follow standard international sizing, but specific measurements are provided for precision.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You may request a cancellation within 1 hour of purchase by contacting our support team.
Do you offer international shipping?
Yes, UAL ships to over 50 countries worldwide. Shipping costs and delivery windows vary by destination and are calculated at checkout.
Are the colors of the items accurate on screen?
We strive to display colors as accurately as possible. However, actual colors may vary slightly depending on your monitor settings and lighting conditions.
How should I care for my UAL garments?
Care instructions are provided on the internal labels of every item. We recommend following these closely to maintain the quality and longevity of the fabric.
What should I do if I receive a damaged item?
Please inspect your order upon arrival. If an item is defective or damaged, contact us immediately at [email protected] with photos of the issue.